I am currently a hosting reseller. What
are the best ways for me to use your services?
If you are a hosting reseller, you are in good company. The
majority of our customers start out as hosting resellers.
Here are some ways you can expand your hosting business through our
program:
1) FOR THE RESELLER WHO DOES NOT WANT TO DEAL WITH BILLING OR SUPPORT: You can use this reseller account to sell hosting packages to
your clients. That will then automate your billing for you (an
Alpha Net Domain Services Reseller package will automate your billing,
and provide you AND your customers with 24/7 phone support). You
will be able to sell hosting packages ranging from $3.99/mth to $99.99/mth.
You will even have the option to sell your own RESELLER hosting
packages.
2) FOR THE RESELLER WHO WANTS TO DO
SOME BILLING/SUPPORT, BUT NOT FOR ALL OF HIS/HER CLIENTS: You can
use this reseller account to automate some of your billing by selling
your hosting packages to some of your clients, and then have one main
account for yourself, under which you can receive discounted pricing,
and host the domains you want to provide support and billing for.
This will leave you under full control of the domain (incl. email
addresses, ftp accounts, etc).
3) FOR THE RESELLER WHO
WANTS A "RESELLER CONTROL PANEL" THEY ARE FAMILIAR WITH, WHO WANTS TO
SELL DOMAINS, AND OTHER SUCH PACKAGES TO HIS/HER CLIENTS: You
can use your reseller package to receive discounted pricing on your own
reseller or dedicated server hosting account. Your discounted rate
will be much lower than other similar plans on the net ($40/mth for 20
GB Disk Space, 500 GB Bandwidth). Plus, you will have the ability
to offer your clients all the other products we offer to increase your
monthly profit!
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What do .com, .net and .org
stand for?
.Com represents companies or for profit organizations, it is also the
most common extension for domain names. Most personal web sites also use
this extension
.Net generally represents Internet Service Providers and other
organizations
.Org represents non-profit organizations or groups
.Info stands for information and is generally for information type sites
but not limited to that type
.Biz domains are used for businesses' sites
.US stands for United States and can be used for any type of site
.WS means 'website' and can be used for many different types of websites
Though these are general guidelines, you may use any of these extensions
when registering a domain name. If you want to make sure no one else can
benefit from your domain name, it's a good idea to register all
variations of your domain name.
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Confused by the terminology
you hear people using? Read below for easy-to-understand explanations of
the most commonly-used terms.
Administrative Contact: The administrative contact is an individual
authorized to interact with the registrar on behalf of the domain name
registrant. The administrative contact should be able to answer
non-technical questions about the domain name's registration and the
domain name registrant. It is strongly recommended that the
administrative contact be the registrant or someone from the
registrant's organization.
Billing Contact: The billing contact is the person designated to receive
the invoice for domain name registration and re-registration fees. The
billing contact should be in a position to ensure prompt payment of
fees.
Browser: A program which allows a person to read hypertext. The browser
gives some means of viewing the contents of pages and of navigating from
one page to another.
ccTLD: Country code Top Level Domain. Also referred to as non-US ISO
country codes. TLDs in domain names which reflect a specific country,
such as .co.uk (United Kingdom), .co.jp (Japan), .com.tw (Taiwan), et
cetera. If you are interested in such a name, you should check out this
list of domain name registries around the world:
http://www.norid.no/domreg.html.
DNS: A distributed database of information that is used to translate
domain names, which are easy for humans to remember and use, into
Internet Protocol (IP) numbers, which are what computers need to find
each other on the Internet. People working on computers around the globe
maintain their specific portion of this database, and the data held in
each portion of the database is made available to all computers and
users on the Internet. The DNS comprises computers, data files,
software, and people working together.
Domain Name: In short, a domain name is nothing more than an alias for a
numeric web address. Each web site on the internet has a numeric address
that functions like coordinates on a map. Instead of pointing to a
geographic location on earth, these numeric addresses, called IP
addresses, point to a geographical location on the Internet. Computers
have no problems with locating and remembering numeric addresses. In
contrast, most humans have trouble remembering long, complicated
sequences of numbers. So, to make surfing the web easier, the domain
name system was invented. This system allows people to use easy to
remember names for web sites instead of those number sequences.
Fully-qualified domain name: A fully-qualified domain name (FQDN) is
that portion of an Internet Uniform Resource Locator (URL) that fully
identifies the server program that an Internet request is addressed to.
The FQDN includes the top-level domain name, the second-level domain
name and any other levels. An FQDN should be sufficient to determine a
unique Internet address for any host on the Internet. The prefix
"http://" added to the fully-qualified domain name completes the URL.
FTP: File Transfer Protocol. The Internet engineering standard for
transferring files from one computer to another, i.e. from a web
creator's computer files to the virtual server or vice versa. Such a
transfer is made via a special FTP software program such as WS_FTP or
CuteFTP. There are many Internet sites that have established publicly
accessible repositories of material that can be obtained using FTP, by
logging in using the account name anonymous, thus these sites are called
anonymous ftp servers.
gTLD: Generic Top Level Domain. In the US, gTLDs used to describe
organizational and political structures and are usually given
three-letter names. Over the past few years, a number of these gTLDs
have become "unrestricted", i.e. anyone can register a domain in that
gTLD. You do not even have to reside in the US or be a business entity.
For domains outside the US, two-letter ISO (International Organization
For Standardization) country codes are used.
HTML: Documents on the World Wide Web are written in a simple "markup
language" called HTML, which stands for HyperText Markup Language. HTML
looks a lot like old-fashioned typesetting code, where you surround a
block of text with codes that indicate how it should appear,
additionally, in HTML you can specify that a block of text, or a word,
is linked to another file on the Internet. HTML files are meant to be
viewed using a browser, such as Netscape or Internet Explorer.
HTTP: HyperText Transfer Protocol. The protocol for moving hypertext
files across the Internet. Requires a HTTP client program on one end,
and an HTTP server program on the other end. HTTP is the most important
protocol used in the World Wide Web (WWW).
Hypertext: Term coined by Ted Nelson around 1965 for a collection of
documents containing cross-references or "links" which, with the aid of
an interactive browser program, allow the reader to move easily from one
document to another.
IANA (Internet Assigned Numbers Authority): The function that currently
oversees registration for various Internet Protocol parameters, such as
port numbers, protocol and enterprise numbers, options, codes, and
types. The IANA function is currently located at the Information
Sciences Institute at the University of Southern California in Marina
del Rey, CA.
ICANN: Internet Corporation for Assigned Names and Numbers. ICANN is the
new non-profit corporation that is assuming responsibility from the U.S.
Government for coordinating certain Internet technical functions,
including the management of Internet domain name system. More
information about ICANN can be found at their web site, which is posted
at: http://www.icann.org.
InterNIC (http://www.internic.net/): The InterNIC is a concept for an
integrated network information center that was developed by several
companies, including Network Solutions, in cooperation with the U.S.
Government. Currently, the term "InterNIC" is being used in conjunction
with a neutral, stand alone web page (located at http://www.internic.net)
that is established for the purpose of providing the public with
information regarding Internet domain name registration. InterNIC is a
registered service mark of the U.S. Department of Commerce.
IP Address: Every machine that is on the Internet has a unique IP number
- if a machine does not have an IP number, it is not really on the
Internet. Most machines also have one or more Domain Names that are
easier for people to remember IP addresses are numerical, often 32-bit
addresses that are expressed as four numbers between 0 and 255,
separated by periods, for example: 216.168.224.69 For more information, HowStuffWorks.com has an easy to comprehend article on How IP Addresses
Work as a part of its larger article on How Domain Name Servers Work.
ISP (Internet Service Provider): Internet Service Provider. While rather
a generic term, ISP generally refers to a person, organization, or
company that allows its users access to the Internet. In addition to
Internet access, many ISPs provide other services such as web hosting,
DNS and other services.
Nameserver: Sometimes called a "host". A computer (server) that has both
the software and the data (zone files) needed to resolve domain names to
Internet Protocol (IP) numbers. Domain names must be programmed into a
minimum of two nameservers hosted on separate networks.
NIC: Generally, any office that handles information for a network. The
most famous of these on the Internet is the InterNIC, which is where new
domain names are registered.
Parking: When a registered domain is parked, the domain is reserved but
remains inactive. A temporary Web page is displayed until the site is unparked — or activated. Domain name parking is often used by
registrants who do not yet have a hosting provider or who haven't yet
built a site for the domain.
Registrant: The individual or organization that registers a specific
domain name. This individual or organization holds the right to use that
specific domain name for a specified period of time, provided certain
conditions are met and the registration (NIC) fees are paid. This person
or organization is the "legal entity" bound by the terms of all
applicable domain registration Service Agreements.
Registrar: An entity with a direct contractual relationship with, and
special access to, a registry, that inserts records on behalf of others.
Registry: A database associating DNS information with some person, legal
entity, operational entity, or other referent.
Restricted top-level domain name (rTLD): A top-level domain, such as
.biz, .gov, .museum, .name, and .pro, that is only available to
registrants who meet certain criteria.
Root: The top of the Domain Name System hierarchy. Often referred to as
the "dot."
Second-Level Domain: In the Domain Name System, the next lower level of
the hierarchy underneath the top level domains. In a domain name, that
portion of the domain name that appears immediately to the left of the
top-level domain. For example, the domainsforbeginners in
domainsforbeginners.com. Second-Level Domains are the focus of domain
speculators and have been the root of a good portion of internet name
disputes on the internet. It's important that your second-level domain
does not infringe upon the registered trademark of another entity.
Server: A computer, or a software package, that provides a specific kind
of service to client software running on other computers. The term can
refer to a particular piece of software, such as a WWW server, or to the
machine on which the software is running, e.g. Our mail server is down
today, that's why e-mail isn't getting out. A single server machine
could have several different server software packages running on it,
thus providing many different servers to clients on the network.
Technical Contact: The technical contact is the person or organization
who maintains the primary domain name server. When you register your
domain name with us, we provide our primary nameserver automatically and
assume the role of Technical Contact. The technical contact should be
able to answer technical questions about the domain name's primary
domain name server and work with technically-oriented people in other
domains to solve technical problems that affect the domain name.
TLD: Top Level Domain. In the Domain Name System (DNS), the highest
level of the hierarchy after the root. In a domain name, that portion of
the domain name that appears furthest to the right. For example, the com
in domainsforbeginners.com. top
URL: Uniform Resource Locator. An internet "address". A draft standard
for specifying the location of an object on the Internet, such as a file
or a newsgroup. They are used in HTML documents to specify the target of
a hyperlink which is often another HTML document (possibly stored on
another computer).
Examples of URLs:
- http://www.cnn.com
- http://www.google.com
- http://alphanetds.hottestreseller.com
The first part of the URL, before the colon (often http), specifies the
access method. The part of the URL after the colon is interpreted
specific to the access method.
URL Forwarding: URL Redirection or Website Redirection. In short, when
the user types in one address (URL) for a web site and is then
redirected to a site, often on a different server than the domain. Often
the URL name entered will be short, easy to remember URL while the
destination page is actually defined by a much longer, harder to
remember URL. It occurs when a Web server tells the client browser to
obtain a certain requested page from a different location. The new URL
may be on the same server or a different one and may itself be subject
to redirection. The user is normally unaware of this process except that
it may introduce extra delay while the browser sends the new request and
the browser will usually (although not always) display the new URL
rather than the one the user originally requested.
Virtual host: Also called an IPP. In order to establish a full-time
presence on the internet, one needs to have computers that are connected
continuously to the Internet. Special hardware and software are needed
as well as constant maintenance of a full-time high speed connection to
the internet. A virtual host provides services to relieve its hosted
customers from the burden of dedicating costly hardware/software and
valuable human resources to its web presence effort. Because the
electronic frontage (or website) actually resides on the IPP's
computers, and not that of the entity, it's virtual. This is where the
name "virtual host" comes from.
Web Page: Simply, a block of information running on a world-wide server
process identified by a specific URL. Such pages are most often written
in HTML. It is also possible for a server to create a dynamic web page
via special scripts.
Web Site: Simply put, a block of information running on a world-wide
server process. A web site may or may not of a group of pages related to
one another, and is identified by its Second-Level Domain.
WhoIs: A searchable database maintained by the registrar, which contains
information about networks, networking organizations, domain names, and
the contacts associated with them for respective domains. Also, the set
of rules that describes the application used to access the database.
This site uses fasterWhoIs, an advanced engine that quickly searches all
registrars' databases for domain name availability.
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I want to modify the prices that I offer for each domain name that
can be registered/transferred on my Reseller storefront. Where can I do
this?
- Login to your Private Label Admin page from here:
http://www.resellercontrolcenter.com/login.aspx
- Click on Product Pricing from the Products & Pricing menu.
- Click the '+' symbol to open the pricing chart on the domain you
wish to modify.
- Then modify the prices for new registrations and renewals.
- Click APPLY before moving on to the next domain.
- Choose the next domain extension (TLD) to modify and make the
changes as needed.
- The price changes will take effect immediately.
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How do I modify the look and feel of my Reseller storefront?
Here are the directions so you can access the section where
customizations are made to your reseller site or storefront.
- Login to the reseller admin section at:
http://www.resellercontrolcenter.com/login.aspx
- Login.
- Choose the appropriate selection from the "Design & Layout" menu.
- Make any changes and click APPLY.
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How do I modify default name server(DNS) information?
- Click on "Product Offerings" from the "Products & Pricing" menu.
- First, modify the name servers under the "Hosting Name Server"
section.
- Note: If you are offering our Hosting product then you cannot
modify the default hosting servers.
- Click "Apply".
- Update the "Parking Name Servers".
- Note: It is recommended that you not modify these as all
forwarding, email and custom parked pages use our default name
servers.
- Click "Apply".
These changes will only affect domains registered after you have
completed the modifications. Any domains already registered will not
automatically have their name servers modified. Your customers may
change the option for each domain name from the default one you
specify.
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What payment methods does Alpha Net Domain Services accept?
Currently, Alpha Net Domain Services only accepts credit cards for
any of the services we offer. We have streamlined our billing process so
we can give you the lowest prices for our services.
Alpha Net Domain Services accepts these major credit cards:
- Visa
- Mastercard
- American Express
- Discover
- Paypal
- Online Check payments
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How do I change the products I want to offer on my Reseller
storefront?
- Login to
https://www.resellercontrolcenter.com
- Choose Product Offerings from the Products & Pricing menu
- From the next screen the products that you can offer will be
listed. Place a checkbox next to the products you do wish to offer.
Then click on SUBMIT. The products you have chosen will be available
immediately.
- The next step is to set the prices for these products. Follow
the directions below on how to set those prices.
- Click on SET OTHER PRODUCT PRICES.
- Set the price for each product that you are offering. All of the
prices listed are per year for each product except Domain Transfer
of Registration which is per domain.
**Note: You can only set the price between the Minimum Sale Price
and the Maximum Sale Price listed for each product.
- Click on SUBMIT. The price change will take effect immediately.
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How do I change what domains (TLDs) can be registered/transferred to
my site?
-
http://www.resellercontrolcenter.com/login.aspx
- Login
- Once you are logged in choose Product Offerings from the
Products & Pricing menu.
- Click the checkbox next to the domain extensions you want to offer.
- Click APPLY.
- Set the prices for the domain extensions you have activated under
the PRODUCT PRICING.
- The changes will take effect immediately after APPLY is clicked.
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How do I login to the administrative side of my reseller site?
Login to the Reseller Control Center at:
http://www.resellercontrolcenter.com/login.aspx.
From there you can:
- View New products and features
- Manage your web site where you can customize the site, Set prices,
product offerings, manage name servers, etc.
- View reports of the domains registered through your Reseller
storefront
- View Sales statistics by date< marketing new>
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I lost my Reseller Control Center password. What do I do?
Please visit the following page so you may have your Reseller
administrative password information sent to you by email:
http://www.resellercontrolcenter.com/extranet/password_recover.aspx
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Who will be listed as the registrar on any domain name registered at
my site?
We have setup our Reseller service to list your company as the
registrar for most WHOIS searches. However, we cannot control the
information contained in any WHOIS database, beyond our own, so Alpha
Net Domain Services may be listed. We feel that this will not cause a
conflict among your customers. The technical difficulty of listing your
company in all the WHOIS databases is not feasible at this time.
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How long until a newly registered domain name can be seen or used?
Any new domain name takes up to 48 hours to become registered and
fully effective on the internet. You will not be able to publish or view
your site, receive e-mails or make use of your domain name until that
time frame has passed. That time frame is true for all registers and
just how the current domain name system works.
If you make any changes to your domain name such as modify any of the
contact information or more importantly, modify the DNS or name servers
attached to your domain name it will be 48 hours before you can see the
changes on the internet.
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I want to register a domain name that is about to expire.
You may offer the Backordering service to your customers. Once a
domain is backordered, our system will check on the status of that
domain each day and attempt to register it if that domain does become
available. Only one person can back order a domain from any of our
reseller accounts. If the domain is not released the backorder credit
can be setup for on another domain.
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Does my customers' information on their domain name have to be
public?
A customer who registered a domain name with my Reseller storefront
can have their information listed on a WHOIS search. Is there anyway to
hide that information from public view? The information listed on your
domain name has to be made publicly available per our agreement with ICANN, the governing body of domain names. We cannot hide that
information from public view at this time. As well false information
cannot be entered as that will violate the registration agreement and
your domain name registration will be terminated. That is also by
agreement with ICANN. However, as a reseller you can certainly offer the
Private Registration services through your Reseller site. With this
service it is perfectly legal to use the proxy information that we make
available for you and your customers.
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How do my customers unpark their domain names?
1. Navigate to your Reseller storefront.
2. Choose DOMAIN NAMES from the manage drop-down menu.
3. Login with the current domain login information.
4. Choose the domain name to modify
5. Click on (click here to modify) next to NAME SERVER INFORMATION.
6. Enter the new name servers to be attached to that domain.
7. Click on SAVE CHANGES.
NOTE: Any changes to a domain name can take up to 48 hours to take
effect on the Internet.
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Can a domain already registered to my customer be sold to someone
else?
- Login to your Domain name management interface
- Choose the domain name you wish to transfer
- Click on CHANGE OWNER
- Click INITIATE NEW CHANGE
- Click the YES radio button and hit CONTINUE
- Enter the new Registrant INFO and then click CONTINUE
- View the Transfer of Ownership application and click CONTINUE
- You will receive a confirmation screen on the next step
- The new registrant will receive an email with the process to
complete the registration change. Once they complete that
information the domain will be moved to their account.
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Can my customers cancel a domain name registration?
Yes, they can perform this function from the "Manage Your Domains"
section from your Reseller storefront. This is a permanent action and
you cannot undo this action. Unfortunately, there are no refunds for
domain name registrations that are cancelled for any reason.
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When should my customers renew their domain name? Will they be
notified?
Your customers will be notified via email when the domain name is
about to expire and can then renew it from the MANAGE MY DOMAINS section
of your Reseller storefront. They can always check the status of your
domains and when they will expire from this section as well.
Domain renewal emails are sent 90, 30, 15 and 5 days before a domain
expires.
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What happens if I choose not to renew my reseller account? What
happens to the domains and other products? Do the customers lose their
items, etc?
If you do not renew within the reseller program, we move all products
and customer accounts from your reseller account to another reseller
site we have setup for just such a purpose. Your customers will not lose
any time they have left on their domains and other products. As well,
those customers will be notified by email of where to login for the
future and their current login information will be valid. No further
commission will be earned once your reseller site is deactivated.
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How do I forward my existing domain to my new reseller storefront?
- Login to the account where the domain is located that you wish
to forward.
- Click on 'Manage Domains'.
- Click on the domain you wish to forward.
- Click on the orange 'Forward Domains' button above the domain
list.
- Paste the address of your reseller storefront in the 'Forward
To' box on the right hand side of the page.
- Click on the green 'Save Changes button near the bottom of the
page.
- The forwarding will be setup within 15 minutes of saving the
setup. Please note, any new domain can take up to 48 hours to show
on the Internet so that may delay the forwarding setup if
applicable.
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How can I buy a private domain registration?
- Go to your Reseller storefront and select MANAGE MY DOMAINS from
the storefront.
- Log in using your domain login username and password.
- Select Domain Names you wish to add privacy.
- Check the domain record you wish to make private.
- Click "Add Privacy", you'll be prompted to create a Domains
By Proxy Account and proceed through the check out.
- In a matter of minutes, your information will now be private and
will not be accessible through a WHO-IS lookup.
- You can transfer your existing domain name(s) to your Reseller
site. When the transfer process is successful you can then convert
your public registration to a private one by following the steps
above to convert public names into private names.
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How do I know if my tax form is on file with Alpha Net Domain
Services?
You can check to see if your tax form is filed from within the
reseller control center. Login at:
https://www.resellercontrolcenter.com/login.aspx
If your tax form is on file, you will see the following text listed:
Your tax information is on file with Alpha Net Domain Services.
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I cannot login to the Reseller Control Center What do I do?
There may be several reasons why you may not be able to login to the
reseller control center. You may have the wrong login ID or password. To
recover your password, please access the Password Recovery page to have
your password sent to the email address on file. You will need to enter
your login name and full email address. If you do not have the correct
login name, please contact Alpha Net Domain Services directly at: (480)
505-8822 or Email:
support@hottestreseller.com.
If you enter your login information, click the 'Login' button and the
screen refreshes back to the login page and erases your information,
there may be an issue with the 'cookie' setting on your specific
computer. If you are utilizing Internet Explorer 6.0 please follow these
directions to set the cookie setting to an appropriate level.
- Open Internet Explorer.
- Click on TOOLS.
- Click on INTERNET OPTIONS.
- Click on PRIVACY.
- Change the SETTINGS level to LOW.
- Click APPLY and then OK.
- Attempt to login again.
Please check the 'Help' function of the browser you are using if you
are not utilizing Internet Explorer 6. If you still cannot login, please
contact Wild West Domains directly at the number or email address listed
above.
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